Refund & Cancellation Policy
Updated October 20, 2026
Subscriptions
Subscription payments are generally non-refundable. We do not normally issue partial refunds for unused credits, unused time, or cancellation before the end of a monthly or annual billing period. This policy does not exclude refunds or cancellation rights required by applicable law.
Cancel future renewal
Use Manage billing from your account or email support@mossimageai.online to request cancellation before renewal. Cancellation stops the next renewal and takes effect at the end of the paid term. For an annual plan, monthly credit grants continue for the remainder of the already-paid year.
Credit packs
One-time credit packs are generally non-refundable once credits have been used. For an unused pack or a mistaken purchase, contact support for review; approval is not guaranteed except where required by law.
Billing errors and service failures
If you were charged twice, did not receive purchased credits, or experienced a service failure, email support@mossimageai.online with your account email and order reference. Do not send card details. We will investigate and correct confirmed billing or delivery errors, including refunds where appropriate. Failed-generation credit returns are separate from payment refunds.
Statutory rights
Nothing in this policy overrides mandatory consumer protections. Contact MOSS Studio at support@mossimageai.online if you believe a statutory refund or withdrawal right applies.